Uline Privacy Policy

Uline is committed to its customers' privacy. This Privacy Policy ("Policy") describes how we collect, use, and disclose information that personally identifies you ("Personal Information").

Information We Collect

We collect information directly from you when you provide it to us, indirectly as you navigate our website, and from third parties including our service providers, including:

  • Identifiers such as name, billing address, shipping address, contact information, email address, and IP address;
  • Personal Information categories such as a name, address, telephone number, and payment information;
  • Commercial information such as order activity and history, feedback, chats, and emails;
  • Internet or other similar network activity such as browsing history, search history, and your interaction with our website; and
  • Geolocation data associated with your IP address.

We keep the Personal Information collected from you for as long as necessary or appropriate to serve you, maintain your account, or as otherwise needed to operate the business, comply with legal and reporting obligations, or for the detection and prevention of fraud.

How Information Is Used

  • Process your requests, purchases, transactions, and payments;
  • Communicate with you about your account, including any requests, purchases, transactions, payments, or account meetings;
  • Marketing purposes such as informing you of new products or promotions or serving you relevant ads on third-party sites;
  • Preventing transactional fraud;
  • Aggregating or otherwise anonymizing your Personal Information for use for technical, research, and analytical purposes;
  • Managing our business, including maintaining business records, and enforcing our agreements;
  • Debugging to identify and repair errors in our website functionality; and
  • Fulfilling any other purpose for which you provide consent.

How and to Whom Information is Disclosed

  • Identifiers to third-party service providers acting on our behalf to verify customer information, fulfill orders and requests, and for marketing purposes;
  • Personal Information to third-party payment processors and service providers acting on our behalf to verify customer information, process payments, fulfill orders and requests, and for marketing purposes;
  • Commercial information and Internet or other similar network activity to third-party marketing partners and service providers acting on our behalf for marketing services and to improve website operations including site functionality and navigation; and
  • Internet or other similar network activity.

In addition to the above, we may disclose Personal Information as necessary to comply with federal, state, local laws, or court orders, law enforcement requests, the defense or exercise of other legal claims, or to maintain an evidentiary privilege. We may also disclose your information in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Uline's assets. Uline does not knowingly collect, share, or sell information of consumers under 16 years of age. Uline does not knowingly disclose mobile phone numbers to third parties for marketing purposes.

Data Protection

  • We implement robust safety measures aimed at safeguarding data from unauthorized access, alteration, and deletion.
  • Controlled access with security protocols and data encryption as needed to prevent unauthorized disclosure and maintain data integrity.
  • Compliance with Uline's security policies is mandatory for employees, consultants, and contractors.
  • Access to Personal Information is limited based on an employee's role or function and each employee is responsible for maintaining the confidentiality of all Personal Information to which they have access.

Information Choices

  • Direct Mail – to opt out of catalog/promotional mailings, visit Marketing Preferences.
  • Email – to opt out of marketing emails, click on the "Unsubscribe" link at the bottom of our emails
    • Note: This will not remove you from non-promotional email messages regarding your account (i.e. order confirmations).
  • Text Messages – to opt out of Uline order updates or other communications by SMS/Text, text "stop" to the number from which you received the communication.
  • Interest-Based Ads – please visit Ads & Tracking
  • To opt-out of the sale/sharing of your personal information, please click "Do Not Sell or Share my Personal Information."

Consumer Data Rights

Depending on your state of residence, you may have additional rights to:

  • Know what Personal Information Uline has collected about you;
  • Request access and/or request a copy of the Personal Information Uline has collected about you;
  • Correct inaccurate Personal Information;
  • Request that Uline delete your Personal Information; and
  • Opt-out of the sale/sharing of your Personal Information;

Appeal

If we reject or deny your request, you may appeal our decision within 30 days of receiving our denial by responding directly to the communication denying your request.

Contact Information

To exercise any of your rights above, please contact our Customer Service Team at 1-800-295-5510 or write to the Uline Direct Marketing Department address below and reference "Privacy Rights." You will be required to provide contact information in order for us to verify your request. The contact information provided will only be used to verify your identity or authority to make the request. An agent may act on your behalf with a signed authorization agreement.

California Privacy Policy

ULINE
Direct Marketing Department
12100 Uline Place
Pleasant Prairie, WI 53158

Last Updated: April 2025

Uline Privacy Policy

Uline is committed to its customers' privacy. This Privacy Policy ("Policy") describes how we collect, use, and disclose information that personally identifies you ("Personal Information").

Information We Collect

We collect information directly from you when you provide it to us, indirectly as you navigate our website, and from third parties including our service providers, including:

  • Identifiers such as name, billing address, shipping address, contact information, email address, and IP address;
  • Personal Information categories such as a name, address, telephone number, and payment information;
  • Commercial information such as order activity and history, feedback, chats, and emails;
  • Internet or other similar network activity such as browsing history, search history, and your interaction with our website; and
  • Geolocation data associated with your IP address.

We keep the Personal Information collected from you for as long as necessary or appropriate to serve you, maintain your account, or as otherwise needed to operate the business, comply with legal and reporting obligations, or for the detection and prevention of fraud.

How Information Is Used

  • Process your requests, purchases, transactions, and payments;
  • Communicate with you about your account, including any requests, purchases, transactions, payments, or account meetings;
  • Marketing purposes such as informing you of new products or promotions or serving you relevant ads on third-party sites;
  • Preventing transactional fraud;
  • Aggregating or otherwise anonymizing your Personal Information for use for technical, research, and analytical purposes;
  • Managing our business, including maintaining business records, and enforcing our agreements;
  • Debugging to identify and repair errors in our website functionality; and
  • Fulfilling any other purpose for which you provide consent.

How and to Whom Information is Disclosed

  • Identifiers to third-party service providers acting on our behalf to verify customer information, fulfill orders and requests, and for marketing purposes;
  • Personal Information to third-party payment processors and service providers acting on our behalf to verify customer information, process payments, fulfill orders and requests, and for marketing purposes;
  • Commercial information and Internet or other similar network activity to third-party marketing partners and service providers acting on our behalf for marketing services and to improve website operations including site functionality and navigation; and
  • Internet or other similar network activity.

In addition to the above, we may disclose Personal Information as necessary to comply with federal, state, local laws, or court orders, law enforcement requests, the defense or exercise of other legal claims, or to maintain an evidentiary privilege. We may also disclose your information in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Uline's assets. Uline does not knowingly collect, share, or sell information of consumers under 16 years of age. Uline does not knowingly disclose mobile phone numbers to third parties for marketing purposes.

Data Protection

  • We implement robust safety measures aimed at safeguarding data from unauthorized access, alteration, and deletion.
  • Controlled access with security protocols and data encryption as needed to prevent unauthorized disclosure and maintain data integrity.
  • Compliance with Uline's security policies is mandatory for employees, consultants, and contractors.
  • Access to Personal Information is limited based on an employee's role or function and each employee is responsible for maintaining the confidentiality of all Personal Information to which they have access.

Information Choices

  • Direct Mail – to opt out of catalog/promotional mailings, visit Marketing Preferences.
  • Email – to opt out of marketing emails, click on the "Unsubscribe" link at the bottom of our emails
    • Note: This will not remove you from non-promotional email messages regarding your account (i.e. order confirmations).
  • Text Messages – to opt out of Uline order updates or other communications by SMS/Text, text "stop" to the number from which you received the communication.
  • Interest-Based Ads – please visit Ads & Tracking
  • To opt-out of the sale/sharing of your personal information, please click "Do Not Sell or Share my Personal Information."

Consumer Data Rights

Depending on your state of residence, you may have additional rights to:

  • Know what Personal Information Uline has collected about you;
  • Request access and/or request a copy of the Personal Information Uline has collected about you;
  • Correct inaccurate Personal Information;
  • Request that Uline delete your Personal Information; and
  • Opt-out of the sale/sharing of your Personal Information;

Appeal

If we reject or deny your request, you may appeal our decision within 30 days of receiving our denial by responding directly to the communication denying your request.

Contact Information

To exercise any of your rights above, please contact our Customer Service Team at 1-800-295-5510 or write to the Uline Direct Marketing Department address below and reference "Privacy Rights." You will be required to provide contact information in order for us to verify your request. The contact information provided will only be used to verify your identity or authority to make the request. An agent may act on your behalf with a signed authorization agreement.

California Privacy Policy

ULINE
Direct Marketing Department
12100 Uline Place
Pleasant Prairie, WI 53158

Last Updated: April 2025
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